Customer Relations Specialist - Johnstown

The YMCA of Northern Colorado is seeking a Customer Relations Specialist to welcome our members, answer questions, give tours, and help individuals and families understand and access Y offerings.

Position is part-time 10-15 hours per week, year-round. This is a flexible role that can fit a new retiree, as well as someone just starting in the workforce or seeking a second job. We are looking for weekend coverage with an occasional shift during the week.

We offer a +10% differential for staff who work the opening shift and another +10% differential for bilingual staff who test as fluent in Spanish and English.

View all openings, learn more about our benefits, and apply online today at https://www.ymcanoco.org/careers.

• Welcomes our members.
• Answers questions.
• Gives tours.
• Helps individuals and families understand and access Y offerings.
• Other duties as assigned.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position. 

• Must be reliable and committed to arriving on time for every shift.
• Customer Service and Sales Experience.
• Professional, alert, courteous, and tactful.
• Spanish proficiency preferred (additional 10% pay differential for Spanish and English fluency).
• Intermediate computer skills required.

PHYSICAL DEMANDS/FUNCTIONAL ATTRIBUTES

Essential functions are the fundamental job duties, meaning the position exists to perform the function; there is a limited number of employees among whom the performance of the function can be distributed; and/or the incumbent is hired for expertise or ability to perform the function due to its high specialization. The Americans with Disabilities Act of 1990 (ADA) and associated Federal regulations protect qualified individuals with disabilities from discrimination in all areas of employment. To be considered qualified, an individual must be able to perform the essential functions of a position, with or without reasonable accommodation. It is important that the physical tasks associated with the essential functions be identified appropriately so that persons with disabilities can determine if any accommodation is necessary.

• (10+ hours/week) Free Family Membership 
• (10+ hours/week) Program discounts 
• Generous retirement benefits - 12% after eligibility is met 
• Employee Assistance Program 
• Paid Sick Time 

Childcare benefits of more than $5000 are considered taxable income and will be processed accordingly. Limitations and restrictions apply to some programs